Posts Categorized: Other

HOW TO BUILD A ‘LEARNING ORGANIZATION’

According to Wikipedia, “a learning organization is the term given to a company that facilitates the learning of its members and continuously transforms itself.” This concept was popularized by Peter Senge in his excellent book The Fifth Discipline. No, it’s not an old rock group; Senge ran a think tank at MIT Sloan School of Management…. Read more »

Why Should I Get Insurance That Isn’t Required?

State laws or lenders require people and businesses to buy certain types of insurance. Most states require Automobile Liability insurance on all registered vehicles. If the vehicles are financed, the lenders will require the owners to carry Collision and Fire coverage. Employers have to carry Workers Compensation in most states. Mortgage lenders require borrowers to… Read more »

Strange Insurance Policies, You’ve Probably Never Heard

There are insurance policies that any sane business owner is going to have to invest in as soon as they have the cash flow to cover them. Then there are those that are… a little out-there. You might never need any of these policies, but it’s good (or at least interesting) to know they’re available… Read more »

5 Odd Corporate Insurance Policies

There are insurance policies that any sane business owner is going to have to invest in as soon as they have the cash flow to cover them. Then there are those that are… a little out-there. You might never need any of these policies, but it’s good (or at least interesting) to know they’re available… Read more »

Terminating Employees the Proper Way

At some point, every employer is faced with the unpleasant task of terminating an employee. Whether for poor performance or a necessary workforce reduction, employee terminations must be handled with care. There are many legal issues involved with a termination which can arise if it is performed improperly and without the proper documentation. Employers should… Read more »

4 tips to make content marketing part of the customer journey

More and more businesses are realizing that content marketing is a necessary means of communicating with customers. But it’s hard to know what effect content marketing has on the bottom line. To make sure you’re posting the most effective content, make sure it serves a purpose for the customers—giving them relevant information that they need—to… Read more »

How Social Media is Changing the Way We Do Customer Service

Technology has advanced the speed and scale at which consumers can communicate about their brand interactions. As a result, businesses have had to determine how to respond to customers on a personal level in what is now a very public, digital space. If a person had a poor customer experience at a restaurant a few… Read more »

Customer service, technology, collaboration, and agility set to explode in 2015

This recent infographic examined some of the megatrends on the minds of enterprise leaders. Many of these trends are indicative of larger shifts affecting business at every level, from the small organization to the largest enterprise. We wanted to take a closer look at some of these stats and their implications on businesses—including yours. The… Read more »

Cyber Security

Mind Over Matter: the Zen Approach to Innovation and Productivity   Mindfulness practice has permeated many aspects of Western culture – from stress-reduction therapy to everyday business practices. Mindfulness is an approach to increasing awareness of oneself and one’s surroundings. Mindfulness practice began with Buddhist meditation but is being adapted to fit the more clinical and… Read more »