Commercial Lines Staff

Commercial Marketing Manager

Diane Puccetti, AAI

Diane works with both the agency producers and company underwriters, performing in-house underwriting and placement of new commercial business for the agency. Diane has been in the insurance industry for over 37 years, all on the commercial side of the industry.  Diane is licensed in Property and Casualty insurance and holds the Accredited Advisor of Insurance (AAI) designation.

Diane believes that knowing all aspects of a business’ operations and exposures is the key to being able to work with company underwriters to develop the best insurance solutions needed to protect their assets.  Diane also enjoys educating the agency producers on coverage and helping to put together the best package of coverage for their clients.  The goal is to protect our customers and make the insurance work for their needs.

Connect with Diane: Email:  | Extension: 114



Robert ‘Stix’ Timberlake, Partner

Stix is a producer who writes all lines of business. Licensed in Property and Casualty Insurance, as well as Life and Health Insurance. He joined TFW in January of 2014, after 10 years with Nationwide Financial. Stix enjoys consulting with his clients on all the options available to them. His consultative approach helps him and his clients uncover possible gaps in their insurance plans and ways to address them. His ultimate goal is to make sure clients and their families are fully protected.  Stix earned a Bachelor of Science degree in Business Administration from Franklin University. In his spare time, Stix enjoys spending time with his wife, Kelly, and four daughters, Caroline, Annarose, Ryleigh, and Georgia.

Connect with Stix: Email:  | Extension: 139


Commercial Lines Specialist

Amy Mentzer

Amy is a commercial lines specialist, training leader, and has been with the agency since 2005. Licensed in Property and Casualty Insurance, she dedicates her time to taking care of her customers by providing professional high quality service and advice.  She also spends her time training and instructing new employees and existing staff of the Commercial Lines Department on new procedures & programs. She earned her Bachelors of Arts Degree from The University of Akron.




Connect with Amy: Email: | Extension: 148


Commercial Lines Specialist

Betty Novak

Betty is a commercial lines specialist who works with producers to assist and process her client’s insurance questions, and help with any of their insurance needs. Betty, believes and knows how important insurance coverages are for her clients; it may not seem relevant at the time coverage is put in place, but at the time of a loss it is very rewarding to know she has done her job. Betty has been in the insurance industry since 1992, and been a part of the Thomas-Fenner-Woods family for over 14 years.




Connect with Betty: Email: | Extension: 119


Commercial Lines Specialist

Heather Wood, CRIS 

With more than 13 years of experience working in the insurance industry, Heather’s expertise stems from her role as a commercial lines specialist.  Additionally, she is a member of the agency’s Information Technology Committee which works to maximize system utilization and drive efficiency.  Heather earned a B.S. in Criminal Justice from The University of Cincinnati and holds a Construction Risk Insurance Specialist (CRIS) designation.




Connect with Heather: Email:  | Extension: 158


Commercial Lines Specialist

Lisa Nell

Lisa is a commercial lines specialist at the agency, which entails writing new business, servicing accounts and answering questions for clients and prospects.  She has been with Thomas Fenner Woods since April 2016.  Lisa has been in the insurance industry for over 21 years, with experience in Personal Lines, Claims, and Commercial Lines.  She currently works with all of the producers with a target in the habitational market.  She obtained her license in Property and Casualty insurance in 2005 through the State of Ohio.  She attended The University of Akron, Columbus State Community College and The Ohio State University.



Connect with Lisa : Email: | Extension: 115



Commercial Lines Specialist

Marlys Wachtelhausen

CPIWMarlys has been with Thomas-Fenner-Woods since 1971, when she started her career as a Receptionist.   Over the years, she has held various positions at the agency. Currently she is a commercial lines specialist and loves taking care of her customers by providing quality, and knowledgeable service and advice.







Connect with Marlys: Email:  | Extension: 120