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Risk Management Bulletin


By June 1, 2013No Comments

In addition to providing a safe environment and workplace for employees, your business has a legal obligation to protect the safety of the public on your premises. This all-encompassing term usually includes customers, delivery persons, subcontractors, anyone defined as “”handicapped” under the Americans With Disability Act, infants and children – and even trespassers and robbers.

To meet this challenging responsibility, safety experts recommend following these guidelines:

  1. Keep the public away from areas that pose safety dangers. Make manufacturing areas off-limits to visitors. Some facilities might be inappropriate and unsafe for particular publics; for example, amusement parks restrict the size of persons permitted on certain rides.
  2. Warn the public about dangers. Mark restricted areas with signs. Make sure that elevators carry warnings against use in emergencies. Post occupancy limits, emergency exits, and procedures in meeting rooms and public areas.
  3. Control the movement of the public. Have clear queues, thoroughfares and lines for service marked – and prohibit access to these areas.
  4. Provide emergency response and safety information. Post guidelines on what to do in the event of fire, earthquake, or other disasters.
  5. Train employees to work with the public. Make sure your workers know how deal with the needs, actions, and frustrations of visitors – and can explain and enforce public safety rules. Teach them to identify and respond appropriately to potentially dangerous actions and activities.
  6. Modify public areas for increased safety. Provide guardrails, fences, and other barriers where they’re needed. Be sure to analyze and correct potential dangers in locations with vehicular traffic (such as driveways, and parking lots).

We’d be happy to work with you in developing, standards to keep your workplace safe for employees and the public alike. Just give us a call at any time.