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Monthly Archives

August 2015

Defective Construction Claims and Commercial General Liability

By Construction Insurance Bulletin

badfaithinsuranceclaim4 (2)Although frequently contested as exclusions, defective construction claims are being scrutinized by the courts using various legal theories.

Traditionally, poor workmanship did not fall under the definition of an occurrence. Poor workmanship is a business risk, poor hiring.

The rules have begun to slide towards coverage now if non-defective materials or installations are damaged as a result of faulty workmanship. In other words, a ceiling collapses onto a newly installed sink and tub, chipping the marble. The tub and sink would be covered, but the ceiling would not. This rule is analogous to a frozen pipe. The damage to the pipe is not covered, but the ensuing water damage is.

In 2013, the Connecticut court found that defective workmanship was not intentional, and therefore could constitute an occurrence. In the same ruling, the court stated that the defect itself would not be covered, but ensuing damage would be.

Since 2013, other courts have broadened the definition of occurrence by ruling the “your work” wording excluded the work of subcontractors. So a subcontractors defective work would be covered as property damage under the prime’s CGL.

With the broadening of coverage for customers complaints, the contractors pick up valuable cost savings – legal representation. If defective workmanship is a covered property damage, then the contractor is entitled to defense from the insurance company.

As the courts broaden these definitions, you can expect consumers to try to broaden the definition of “defective”. Is inadequate soundproofing between walls a defect or a design flaw? What are the subjects of potential defects? Actual installation or functionality?

Of course, no contractor wants the reputation for or problems associated with defective workmanship. Where does design meet implementation to arrive at function? As the definition broadens, contractors will be held more liable. Check the wording of your commercial general liability defective workmanship clause. How broadly could it be interpreted? Ask your professional agent for some expertise in this area.

Overall WC Trends – last ten years

By Construction Insurance Bulletin

business graph finance chalkboard

According to the National Council on Compensation Insurance (NCCI), the recession beginning in 2007 and economic conditions since then has changed the frequency of workers’ compensation claims.

Insurance carriers and risk managers concern themselves more with frequency than severity because the more incidents that occur, the more likely one will be catastrophic, or at least severe.

In 2010, according to NCCI, claim frequency increased for the first time since 1990. Claim frequency dropped the next two years and has been level since.

Interestingly, the frequency measurement is lost time claims per one million dollars in pure premium. The question becomes: are payrolls or rates increasing fast enough to reduce the number of employees required to generate one million dollars in pure premium? The long-term result of good safety management has certainly brought the incident rate down in manufacturing and construction.

How is the 2010 anomaly explained? Were salaried-exempt workers hours expanded to the point of worker exhaustion? People with jobs required to work too many hours, or were people preoccupied with non-work items? Maybe the average salary dropped, causing the frequency per hour worked not to change, but the lost time per million dollars of premium to increase. Was it just an anomaly?

2010 was also the start of more employees becoming independent contractors. Could this fact tweak the statistics?

As employees become independent contractors, more one-person firms come into existence. This arrangement is the toughest for workers’ compensation carriers to price. Very little loss control exists in small firms, but the employees also cannot afford to miss work.

The long-term trend has been better loss control and a safer workplace with larger employers. The shorter-term trend has been smaller employers, and more part-time employees, which drive the cost of safety training up.

It’s worth following these trends for the next few years.

 

Increase UM Limits – trends in uninsured motorists

By Construction Insurance Bulletin

th (10)Unfortunately, more drivers are operating vehicles without insurance, and for several reasons other than traditional ones. Ride share and cost sharing businesses will be tested regarding whether this arrangement constitutes a livery service, which is excluded from coverage under the family automobile policy, or a favor/carpool, covered.

With ride sharing and the anemic job market, recent graduates do not own cars. They also do not purchase automobile insurance. When they borrow their friend’s car or rent a car, they personally are not covered for liability.

Many consumers have reduced liability limits in an attempt to reduce premium, a cost savings necessity.

So, the trend is for fewer insured drivers, and lower limits of liability.

Protect yourself with higher uninsured and under-insured motorist liability.

What does this do? Uninsured motorist liability under your policy steps in and covers the other driver as though they were insured by your company and pays you for damages. Now, the irony is: your company will defend the other driver against your legal action too. But, the other driver winds up having some insurance this way.

Under-insured insurance is similar, but only adds limits to the existing inadequate policy of the other driver.

Raise your uninsured motorist limits at least to the levels of your policy limits. You and your employees should enjoy the same protection you’re providing for others.

Recent court decisions affect what is known as “stacking”. Suppose an uninsured motorist wrecks your thirty thousand dollar car. You have a twenty thousand dollar property damage limit on your uninsured motorist coverage and no physical damage coverage. Your company will pay twenty thousand dollars for damages. Stacking allows you to claim two uninsured motorist limits because you have two cars on your policies. Now you have forty thousand dollars available.

So far, most states require you to have two policies to collect two uninsured motorist claims. This requirement is under scrutiny now.

Fall Claims – Costs and Modification Effects

By Construction Insurance Bulletin

Falls account for almost one quarter of all industrial accidents.

These incidents can be avoided:insuranceclaimcategory

1. Use proper handrails.
2. Use proper guardrails.
3. Use properly installed scaffolding and tie-off roofers.
Train employees to carry appropriate sized loads to reduce strain and increase visibility.
5. Automate any product movement in the construction process.
6. Level all walking paths inside and out. Avoid stairs and elevation changes wherever possible.
7. Employees must wear appropriate footwear, non-skid.

Fall claims are expensive, about $19,000 on average. For a typical small contractor, their workers compensation modification (mod) will rise about twenty percent per year for three years, from one claim. The insurance company will probably not offer reduced preferred-rate coverage either.

Large contracting companies will suffer a lower percentage increase, but on a greater amount of premium. Still costly.

Doesn’t it make more sense to invest a few dollars to work safer than to pay a premium for ignoring the risk?

From the beginning of site work, grade the walkways and parking areas to level them. Stone or pave areas prone to becoming muddy or slick in foul weather. Make sure building entries are clear of debris and any elevation change is visually marked with bright tape or signs.

Storage areas, whether inside or outdoors, need to be kept clean and orderly. Assign space to each contracting crew.

Use proper tie-off techniques for ladders. Secure scaffolding properly and restrict access. Harness and tie-off roofers.

Inspect the interior work to assure proper waste removal. Material such as sheet rock scrap accumulates in minutes causing trip hazards. Sweep up screws and nails quickly. Keep five-gallon buckets against walls rather than the middle of floors.

In other words, consider what might present a trip hazard, how falls can be prevented, and what material might create a slipping problem. Remove the hazards and install guards as needed. You’ll receive a reduced premium in return.

Legislative Proposals to Watch: changes in workers compensation

By Workplace Safety

Legislatures in many states have new issues to deal with regarding workers compensation insurance, but more importantly, workplace safety.

The elephant in the room is medical marijuana. Now that states have legalized medical marijuana, is it legal to drug test for that substance? Certainly the reasons for testing have not changed. Can employers test for it and then require any positive test be backed up with a doctors prescription? Legislatures struggle with the consequences of these laws now, and will for the next few years.

Somewhat connected to the medical marijuana question is drug formularies. Formularies are essentially a list of preferred drugs to use including generics. Doctors treating workers’ compensation injuries are required in some states to follow the guidelines and prescribe the pre-approved medication only, not the branded version of the drug. The cost savings has proven to be small, but worth pursuing.

Companies opting out of workers compensation is under review. So far, only two states have an opt out provision, and so few participants do not allow a meaningful analysis. Texas and Oklahoma allow opt outs, but both states are currently reviewing changes to the program. South Carolina and Tennessee are considering this option. The new workforce of part-time and independent contractors will muddy these waters even more.

Over the last decade, more attorneys have become involved in workers’ compensation claims. Originally and still essentially a no fault system, minimum litigation is a goal. States are considering capping legal fees in workers compensation cases, which, on the surface, suggests the most outrageous employer behavior will be difficult to fight. The over-litigated smaller claims will continue being pursued. This topic is worth watching in the state courts.

The most common cost containment legislation involves fee schedules. Overall, the medicare fee schedule acts as a basis for workers’ compensation allowable fees. With the Affordable Care Act inception, this model may change. Cost containment is, however, a universally important issue.

Allowable drugs in the workplace, cost containment, and corporate financing of costs lead the legislative agenda for workers’ compensation this year.

Why Wrap-ups Are Becoming More Popular.

By Workplace Safety

Wrap-ups cover the risks associated with an overall development project from inception to harvest. Rather than each individual contributor handling their own risk management, an overall program is implemented for workers’ compensation, general liability, even professional construction management.

Either the general contractor or the owner provide the master policy, and then the subcontractors and various stakeholders join by certificate or additional insured status.

These arrangements are becoming more popular in response to the contracting industry. Multi-state mega-contractors hire smaller, even boutique firms of craftsmen to detail the project. Risk managers tend to over-request limits from these small firms, eliminating them from competing for the work. The crew installing marble in an elevator lobby does not require ten million dollars of umbrella coverage over a two million dollar general liability policy. Nor does the suspended ceiling company.

The general contractor does need high limits, as does the owner. They don’t need to eliminate the best craftsmen over a relatively inexpensive add-on to their own policies.

The solution is the wrap-up.

Each contractor contributes to the insurance pool with proportionate payments based on contract amount. Overall, everyone receives better protection for less money, fewer cross suits, and centralized, cooperative site safety rules. The wrap-up reduces paperwork associated with chasing down certificates and spot checking legitimacy of the paper work.

Negotiate a site insurance premium and control that cost. The better spread of risk should allow for some discounts. Reduce the number of safety inspectors and conflicting advice.

Set safety rules for the site in terms of proper attire, personal protection, and documentation of the safety program and claims.

Require the contractor with the most control of a work area to be responsible for that work zone. Enforce that authority.

Wrap-ups reduce administrative costs overall, provide security that all contractors are covered more than adequately, reduce claims among the contractors, lower project costs, and lessen the conflicting and time-consuming effects of too many loss control providers.

Check out wrap-up solutions for your next multi-million dollar project.

Workers Compensation: Why Pay-As-You-Owe Policies are going self-reporting regardless of payroll service

By Workplace Safety

Pay-as-you-Owe (PAYO) is fast becoming a premium structure for modern workers compensation policies. Since payrolls shrank and grew dramatically over the past eight years, business has demanded a way to smooth out workers compensation payments to more perfectly reflect current operations.

Wild swings between estimated premium and actual audited premiums have been an issue for agents as well. Large return premiums mean large return commissions. When an audit affects last year’s commission earnings and then the current year is adjusted accordingly, the agent loses two times the reduction in one year. A financial burden proving too much for many agencies.

The many advantages to PAYO include:

1. Cash flow for the insured.
2. Premium payments align with pay periods or monthly.
3. Pay electronically, online.
4. Available at relatively low premium levels.
5. Easier audits
6. Reduction of audits with disproportionate changes in premium.
7. Easier for agents to monitor changes in operations.

Of course, insureds enjoy better cash flow when they can tie premium payments to current operations. Agents appreciate PAYO too. It’s much easier to catch wild swings in the size of operations, and therefore, the appropriateness of coverage or plan design for the insured.

PAYO premiums produce reliable commissions. The agent can count on that premium to be earned. The agent can budget accordingly.

One of the biggest sources for client disgruntlement has been audits. Sometimes because of the size of the audit, but usually the timing of both the audit and the additional premium demand are inconvenient.

Any seasonal business, or business with uneven, or maybe unpredictable payroll benefits from PAYO. Business that moves among states, like a road crew for a musician, or a professional sports team, benefits by paying the correct state rate when picking up local labor. In effect, each pay period is a mini-audit.

Can PAYO benefit your business? Probably so.

Employment Practice Liability Insurance and the Impact on Workers’ Compensation

By Workplace Safety

The effects of Employment Practices Liability Insurance (EPLI) on the Affordable Care Act (ACA) and by extension, Workers’ Compensation Insurance (WC) has not yet been fully understood.

Employers are sued for unfair labor practices such as wrongful termination, unfair pay, discriminatory hiring practices, and now, cutting employee hours below thirty per week to avoid inclusion under the ACA.

Under the Employees Retirement Income Security Act(ERISA), employers cannot interfere with employees benefits. As employers reduce an employee’s working hours to disqualify them from company paid ACA benefits, some courts are considering whether this constitutes interference.

The ACA, given its universal nature, brings into question the no-fault medical aspects of workers’ compensation, particularly for independent contractors. Can a company safely assume their independent contractors have full medical benefits as a result of ACA? The ACA does not mention a coordination of work related medical costs with workers’ compensation.

These facts combined lead to more part-time workers and independent contractor status. Both employment conditions move the employee to a home office or remote location, further shifting traditional company overhead costs to employees.

Premium for part time employees is charged as payroll multiplied by the rate. In competitive states, insurance companies give fewer discounted rates to companies with a high percentage of part time employees. If an employee only works twenty hours per week, adequate safety training takes twice the percentage of time compared to a traditional work week. Safety becomes expensive.

Independent contractor status solves the thirty hour threshold issue, but complicates the workers’ compensation issue. Technically, the independent contractor should provide a certificate of insurance to the employer. If the ACA does not coordinate benefits for job related injuries, the independent contractor pays for the same benefits twice.

If the company provides the workers compensation, their carrier will certainly raise the rates for covering uncontrollable workers.

These issues will be worked out over time. Until then, keep the EPLI in force with higher limits.

Five Great Hiring Ideas…and a Fun Bonus Idea!

By Your Employee Matters

jobs (1)Hiring great employees is a never ending challenge for most all employers. Here’ a few ideas to help you stand out from the crowd:

1. Include a brief slide deck or video explaining the job opportunity on any job posting page. Make sure the link is mobile-friendly. If you do not know how to do this, ask one of the 20-somethings in your workplace and they can do it for you. Make sure you get a YouTube and SlideShare account.

2. Identify what skill and cultural characteristics matter most. Have your employees talk about it on a video. For example, are you hiring in the top 25% of skill sets? Is there a place where applicants can actually get themselves tested to see if they pass muster before you ever interview them? Also, what type of culture, attitude or personality are you looking for? Spell it out for people. You may be a crazy, fast-paced, frantic company. If so, say you are looking for people who thrive in such an environment. Conversely, you may be a laid-back, family business that’s really not interested in hiring Type A’s. Let them know that too.

3. This is a knowledge economy. Find out if applicants are learners. What have they done to educate themselves, given their career aspirations, over the last year? What books, magazines, courses have they paid for on their own? Also ask them what they’ve learned about the company at the beginning of the interview process and then follow up with the very same question at the end in light of the interviews they went through.

4. You are hiring people to solve problems. Most problems have two aspects to them: strategic (ideas) and tactical (actions). Put your biggest problems in front of candidates and ask them what strategic and tactical steps they would take to help you solve it. You should gain a lot of valuable information- even from those candidates that you failed to hire.

5. Do a committee interview of the three final candidates. Depending on your circumstances, include a mix of panelists with employees, managers and others on it. Keep the panel to three people. Then have that panel prepare three interview questions they will ask of all three candidates. This means that a total of 27 questions will be asked at a minimum.

When doing this committee interview, you are not just focused on the candidates’ answers, but how those candidates treat each other through the competitive process. It will tell you a lot about their personality and how they will treat fellow employees once they are hired.

Fun bonus idea – Ask job applicants to provide a joke with their resume. That’s right, a joke. It will tell you a lot about their personality. If they don’t supply a joke, well, they can’t follow instruction and you don’t hire them. When they do supply a joke, it will let you know if they are capable of political correctness in the workplace. Anyone who provides a racy joke should be reconsidered, unless that’s the type of culture you are nurturing. Lastly, it will help the interview process go much faster and you’ll get a few laughs along the way.

In the comments section below, don’t hesitate to add some of your great hiring ideas.

THE CAUSES OF WORKERS COMPENSATION RETALIATION CLAIMS

By Your Employee Matters

Ohio-labor-law-workers'-comp-articleEmployer can get in trouble when their managers retaliate against an employee who files a workers compensation claim. In some states the employee may bring wrongful termination and other lawsuits. In other states, like California, the remedy is within the work comp system, known as a 132(a) claim. When filing a Section 132(a) claim, “in addition to establishing that the industrial injury has resulted in some detriment, the worker must also prove that he or she was singled out for disadvantageous treatment because of the injury.” This is typical of language found in other states.

Conduct that will not result in a retaliation claim:

Where there is truly no work available.
Where the employee is unfit for duty because they will risk further injury or aggravation to an injury.
Where there are safety issues related to the employee or third parties.
Where there’s a business necessity (such as lack of funds or a change in company direction).
If they were terminated for cause (and consistently with how others were treated in engaging in similar wrongdoing).
If there’s a layoff or reduction in force.

Conduct that can generate claims:

If there/s a change in pay, hours or duties without a legitimate business justification.
Where they were “singled out” or otherwise treated “differently” than others causing discrimination claims.
Where the company makes return-to-work or light-duty decisions without medical proof.
Where employees are placed in demeaning light duty positions.
Forgetting the ADA and FMLA also impact on return to work decisions.