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OFCCP ISSUES NEW FAQS

By Your Employee Matters

The Office of Federal Contract Compliance Programs, which ensures compliance by government contractors with affirmative action requirements, has issued Frequently Asked Questions regarding the OFCCP’s Review of Contractor Compensation Practices. In the FAQs, the OFCCP:

* Described the tiered process it uses for a compliance review, consisting of a desk audit followed, where necessary, by a focused review or full compliance review.
* Listed the criteria it examines during its compensation evaluation.
* Explained what additional information it might require if potential compensation discrimination is indicated.
* Noted that the Supreme Court decision in the Ledbetter v. Goodyear Tire & Rubber Co. discrimination case did not affect the OFCCP Interpretative Standards for Systemic Compensation Discrimination, which uses statistical analyses to examine pay discrepancies.

The FAQs are available at the OFCCP Website.

TRAINING ON CUSTOMER PHONE CALLS

By Your Employee Matters

An excellent teleseminar by the Information Marketing Association (www.info-marketing.org) discussed their criteria for “Simple Ways to Get Better Results from Your Customer Phone Calls.” Here are the main points:

  • There’s no substitute for training in “best practices” for customer phone calls.
  • Identify the most frequently asked questions and have a script for each one of them. Consider putting together a workshop among your employees to help draft these questions and responses. Record either live or practiced phone calls for training purposes. If you do the former, make sure to have a notice on the phone call that it may be recorded. Recording equipment is relatively inexpensive: Get a $15 telephone adapter at RadioShack with a $35 Olympus recorder and you’re set.
  • Record these scripts on a CD so that employees can listen to them.
  • Create scripts for both inbound and outbound phone calls.
  • Consider ancillary opportunities with phone calls: Obtaining testimonials, referrals, or upsells.
  • Engage in “mystery shopping” to make sure that your employees are following the scripts they’ve been handed.

FMLA REQUIRES INDIVIDUALIZED NOTICE

By Your Employee Matters

In Downey v. Strain, the Fifth Circuit U.S. Court of Appeals has reaffirmed Department of Labor regulations requiring employers to give employees individualized notice of Family and Medical Leave Act (FMLA) leave.

Susan Downey took leave related to knee and shoulder surgeries from November 2002 through March 2003 and was charged with 424 hours of FMLA leave. Under FMLA, eligible employees are entitled to 12 weeks of leave in a 12-month period, plus reinstatement in their job upon their timely return to work. Based on her 40-hour work week, Downey was entitled to 480 hours of leave. In June 2003, she suffered a work-related knee injury and had surgery, requiring another two months of leave from the end of July through the beginning of October 2003. The employee’s supervisor charged this leave to FMLA, but did not inform Downey of this. Her FMLA leave was exhausted on August 7, with the rest of the time consisting of other paid leave. When she returned to work in October, she was not reinstated in her previous job, but was reassigned to another division where she received fewer fringe benefits.

Downey sued, arguing that her supervisor had interfered with her FMLA rights by failing to provide her with individualized written notice that her second leave would be designated as FMLA leave. She claimed that, had she known that the second leave would be counted as FMLA, she would have postponed her surgery to a time when it would not have caused her to exceed her FMLA entitlement. The jury agreed, and the defendant appealed, arguing that the regulations requiring individualized notice were invalid.

Section 825.208(a) of the FMLA regulations provides, “In all circumstances, it is the employer’s responsibility to designate leave, paid or unpaid, as FMLA-qualifying, and to give notice of the designation to the employee as provided in this section.”

Section 825.208(b)(1) provides, “Once the employer has acquired knowledge that the leave is being taken for an FMLA required reason, the employer must promptly (within two business days absent extenuating circumstances) notify the employee that the paid leave is designated and will be counted as FMLA leave.”

The Fifth Circuit reaffirmed these regulations, and upheld the District Court ruling that the employee must demonstrate that she suffered harm from the FMLA violation (e.g. no notice) before being entitled to a remedy. Because the plaintiff was able to show this, the appeals court affirmed the jury verdict in her favor.

LESSON LEARNED:

This case emphasizes the importance of informing employees specifically, and in a timely fashion, that their time off (whether paid or unpaid) is designated as FMLA leave, even if provisionally before they receive a proper health care certification form. Failure to notify opens an employer to liability for damages under the FMLA.

Case summary and additional compliance articles provided by Worklaw Network Member Shawe Rosenthal, LLP.

EDITOR’S COLUMN: MAKING RESOLUTIONS

By Your Employee Matters

Last month, millions of Americans resolved to exercise more, work harder, eat better, and stop drinking or smoking. Problem is, most won’t succeed. In the same vein, many a company will promise to do a better job managing its employees, increase responsiveness to customer or client demands, and dramatically improve the bottom line. Unfortunately, most of these resolutions will fall flat on their face as well. So, what’s stopping us from doing what we know makes common sense? The chances are: Nothing that makes sense! It’s our emotions at work, whether individually or collectively. Here are some of the emotional concerns that individuals and organizations face:

  1. The fear of change. For better or worse, most people just want to stay in their comfort zones.
  2. The fear that any effort they make will go unnoticed or unrewarded.
  3. The fear that they won’t be supported in their goals. Just as it’s more likely that a loved one or friend will give you that first piece of chocolate, cigarette, or drink, it will probably be one of your co-workers, executives, or managers who will revert back to less than stellar teamwork.
  4. The fear of failure along the way. Although nobody wants to be subject to this judgment, be aware that mistakes and temporary failures are a part of the success process. So, focus on learning any lessons you can from these short-term setbacks.
  5. The fear of being overwhelmed. How can we do these new things when we can’t even keep up with what we’ve got going on right now? The Catch-22 here is that highly effective executives get no more time in a day than ineffective ones — they just use it more effectively.

Most individuals or organizations get past these emotional sticking points only when the pain of not changing is so great they can’t take it anymore. Or, they’re some of the few who are smart enough to stress the present cost of future pain so that they can affect the outcome now. For example, ask your HR department: What will be the five-year impact on our growth prospects if we don’t improve our hiring practices today? Bring this outcome to the present and use it as leverage to effectuate immediate change.

HR That Works and other programs offer access to powerful strategies and tools — but people have to want to use them! In order for me, you, or any company to move to a new level of performance, we need to move past the fears outlined above.

START NEW EMPLOYEES OUT ON A SAFE FOOT!

By Risk Management Bulletin

“If your idea of orienting a new employee is to quickly introduce them around and show them the bathroom and the coffee room, you need to reorient yourself.”

So warns safety training expert Dave Duncan — and industry statistics back him up. New employees are five times more likely to suffer a lost-time injury on the job within their first month than are more experienced workers. And, according to the Safety.BLR.com Web site, two in five workers injured on the job have been doing it less than a year.

Why are “newbies” so vulnerable, and more important, what can you do about it?

High injury rates are caused by a combination of ignorance and fear on the part of workers and employers alike. It’s no surprise that new workers are unfamiliar with the tools, conditions, and most important, safety hazards, associated with the job. However, many employers assume that new employees know more than they do. Certain jobs require precautions that might seem like common sense to someone who has spent years doing them, but are hazards that newcomers have never even thought about.

The fear comes when a rookie worker refusing to ask questions, so they won’t seem unable to do the job — and be vulnerable to termination. Questions also expand an instructor’s ability to deliver their knowledge by reminding them of things that they didn’t explain fully or forgot to mention. Supervisors need to remind new workers again and again that the more questions, the better.

Here’s how to encourage safe-mindedness on the job from Day One:

  • Acclimate new hires to workplace safety starts as soon as possible. According to the BusinessKnowledgeSource.com Web site, orientation is the perfect place to introduce safety training to a new worker. The new hire packet should include a company safety policy that covers generic concerns and resources for additional information so that the employee feels comfortable asking questions.
  • Incorporate safety information in your walk-through of the facility. While showing new workers the lay of the land, point out the safety elements you’ve built in, such as the location of fire exits and extinguishers, first-aid kits, and eyewash stations. Also stress less obvious safety features, such as how wide you’ve made walkways so that forklifts can safely traverse the area, and let employees know that they can make the workplace safer by keeping these pathways clean and clear. Imparting safety knowledge will also make the newcomer feel valued and informed, leading to a more engaged and productive employee.
  • Last, but not least: If you haven’t already done so, set up and monitor a comprehensive safety training program for new hires.

Our risk management professionals would be happy to offer their advice. Just give us a call, or send an e-mail.

KEEP SAFETY IN THE FOREFRONT

By Risk Management Bulletin

Once your employees have gone through safety training, make sure that they use what they’ve learned to make their jobs safer. When workers know the safest way to perform their duties, you’ll have a healthier workplace with fewer accidents and injuries.

This four-step approach to ongoing job safety will pay dividends:

  1. Team up to solve problems and improve safety. One of the best ways to encourage employee participation in workplace safety is through the work of safety committees. You can also set up employee teams in every department to identify and solve safety problems specific to particular work areas and jobs. Have team members gather information, analyze possible causes of safety problems, develop and test solutions, and implement and monitor results. Being part of a safety team makes members feel that they share responsibility for workplace safety. This keeps your safety message alive and keeps employees engaged and learning even after they’ve completed the required training.
  2. Talk up safety every day. Use every opportunity to talk to your people about safety. Keep them up to date on new information that affects their safety. Provide ongoing feedback, praising safe performance, correcting unsafe behavior, and pointing out areas for improvement. Make sure that communication flows both ways. Encourage your employees to come to you with safety suggestions, problems, and questions. A great way to encourage two-way communication about safety is to implement and support an active suggestion system.
  3. Encourage employees to be hazard detectives — and reporters. Assign every worker the responsibility of looking for hazards in their work areas and throughout your facility. Set up an effective system for reporting safety and health problems, and respond promptly to correct hazards that employees identify. This is harder than it sounds because it means that management has to really listen when employees talk about safety problems and concerns. Accept the fact that because employees often know their jobs better than anyone else they’re in the best position to identify potential hazards that might otherwise be overlooked.
  4. Create a “want-to” safety culture. Finally, try to create a safety culture that prompts employees to do the safe thing not because they have to, but because they want to avoid injuries. Help your workers see the value in making safe decisions. Remind them of how many safety-related decisions they make every day — and how one bad decision is all it takes to get hurt.

For more information on creating, and maintaining, a comprehensive and effective workplace program, feel free to get in touch with our agency team.

RISK MANAGEMENT FOR DISASTERS: THE INSURANCE SOLUTION

By Risk Management Bulletin

If disaster strikes, how well you’re protected against the risks facing your business can make the difference between survival and extinction. Once you’ve identified the risks involved, you have three basic options: (1) Reduce or eliminate them (avoidance); (2) accept them (acceptance); or (3) limit the financial damage by assigning the risks to an insurance company (risk transfer — or insurance).

Unfortunately, risk management protection through insurance often fails to go beyond Commercial Liability and Property coverages.

For example, Key Person Life policies on one or more key executives will reimburse your business against potential financial losses from their death. Business Interruption coverage can help keep you up and running after a disaster by covering payroll expenses and protecting against the loss of suppliers and buyers.

You should also consider other types of business insurance to minimize the damage from a catastrophe. In deciding on the policies that best fit your needs, ask these questions:

  1. Are your coverage limits and deductibles appropriate?
  2. For what types of disasters (perils) are you insured? Which perils are specifically excluded?
  3. Does your insurance provide adequate protection to senior management against litigation from inadequate business continuity planning?
  4. Does your coverage factor in inflation, improvements, and building code changes?
  5. Is your coverage for “replacement cost” or “actual value” (cost less depreciation)?
  6. Will your Business Interruption insurance pay loss of income and payroll expenses?
  7. Is your documentation (serial numbers, dates of purchase, cost, receipts, photographs, etc.) current and detailed enough for your insurance company?
  8. Do you have the originals of all policies secured in a fireproof cabinet, or off site, with copies readily available?
  9. Are you covered for loss of power or other critical services?
  10. What about coverage for a denial of access order issued by civil authorities?
  11. Does your insurance cover losses from a disruption of transportation services?
  12. If the Disaster Management Team makes a “disaster declaration,” will your insurance cover the costs charged by your alternate site vendor? What about the extra personnel and other costs associated with activating and operating the alternate site?
  13. Do you carry enough Life insurance on key executives?
  14. If you implement an effective Business Continuation Plan will your insurance premiums go down? Have you reviewed your coverage with your professional insurance advisor within the past year?

The time to take action is now — before it’s too late. We’d be happy to help.

KNOW HOW TO COMPLY WITH THE SIX TYPES OF COBRA NOTICES

By Employment Resources

The Consolidated Omnibus Budget Reconciliation Act (COBRA) was passed in 1986 to provide opportunity for continuation of group health coverage that would otherwise be terminated when a worker loses their job. The law covers group health plans maintained by employers with 20 or more employees. It applies to private sector plans as well as those sponsored by state and local governments. The only organizations with 20 or more employees whose plans aren’t covered by this law are those sponsored by the Federal government and certain church-related organizations.

The law provides for six types of continuation coverage notices that employers must comply with:

  1. General COBRA Notice — A general written notice of COBRA rights and responsibilities must be given to each covered employee and spouse, if applicable, within 90 days of the date the individual first becomes eligible for coverage. It must contain the name of the plan and the name, address, and telephone number of the person who can provide more information about the plan. It must explain the plan’s requirements regarding the responsibility to notify the plan administrator of certain qualifying events and the necessity for keeping the administrator informed of address changes for participants and beneficiaries. It should also contain a statement that the general notice does not provide a full coverage description and that more information is available from the plan administrator and in the Summary Plan Description.
  2. Employer’s Notice of Qualifying Event to Plan Administrator — The employer must notify the plan administrator in the event of qualifying events such as a covered employee’s death, termination of employment for any reason other than gross misconduct, reduction in hours, Medicare entitlement, or Chapter 11 bankruptcy proceeding. If loss of coverage occurs on the date the qualifying event occurs, the notice must be given within 30 days of the qualifying event. If loss of coverage occurs after the qualifying event, the notice must be given within 30 days after the loss of coverage.
  3. Qualified Beneficiaries Notice of Qualifying Event — A covered employee/qualified beneficiary may be required to notify the plan administrator about certain qualifying events such as a divorce or legal separation that results in a loss of coverage, a child’s loss of dependent status, a second qualifying event, or Social Security Administration determination of disability. In general, such notice should be provided within 60 days of the later of the qualifying event date or the loss of coverage due to the qualifying event. Plans must establish reasonable procedures for the furnishing of the listed notices to the plan administrator.
  4. Election Notice — The plan administrator must provide a written election notice to each qualified beneficiary within 14 days of receipt of a qualifying event notice or 44 days of the qualifying event if the employer is also the plan administrator. This notice must outline specific information as demonstrated by the Department of Labor’s model election notice.
  5. Unavailability Notice — If the plan administrator receives a notice of a qualifying event, second qualifying event or Social Security disability determination, and determines that the individual is not entitled to continuation coverage, the administrator must give the individual written notice that continuation coverage is unavailable. This notice must explain why the individual is not entitled to continuation coverage. The deadline for this notice is the same as the deadline for sending an election notice.
  6. Early Termination Notice — A written notice to the individual that continuation coverage will end earlier than the end of the applicable maximum period of continuation coverage. It must explain why coverage is being terminated early, the date of termination, and any rights the individual may have to elect alternative group or individual coverage.

RECOGNIZE HIPAA RULES WHEN OFFERING WELLNESS PROGRAMS

By Employment Resources

Employers increasingly are looking to promote lifestyles that can help employees avoid higher health care costs, reduce absenteeism, and raise productivity in the workplace. Wellness programs can be part of this strategy. To encourage participation in wellness initiatives, an employer might consider offering an incentive, such as a premium reduction. In offering incentives, however, an employer must remain cognizant of the nondiscrimination rules under the Health Insurance Portability and Accountability Act (HIPAA), which prohibit health plans from charging similarly situated individuals different premiums or contributions or imposing different deductibles, copayments, or other cost-sharing requirements based on a health factor.

HIPAA carves out an exception that allows plans to offer wellness programs. Previously, the exception was for “bona fide” wellness programs. Recent final regulations issued by the federal agencies responsible for HIPAA oversight abandon this term, and instead spell out five requirements that wellness programs must follow. These requirements are:

The total reward for all of the plan’s wellness programs that require satisfaction of a standard related to health must be limited to no more than 20% of the cost of employee-only coverage under the plan (cost encompasses both employer and employee contributions). If dependents may participate in the program, the reward cannot exceed 20% of the cost of the coverage in which the employee and dependents are enrolled. The reward can be in the form of a discount or rebate of a premium or contribution, a waiver of all or part of a copayment, deductible or coinsurance, the absence of a surcharge, or the value of a benefit that would otherwise not be provided under the plan.

The program must be reasonably designed to promote health and prevent disease. The agencies state that they intend for this requirement to be an easy standard to satisfy, but do clarify that the program cannot be overly burdensome or a subterfuge for health-based discrimination.

The program must give individuals eligible to participate the opportunity to qualify for the reward at least once per year.

The program must include a reasonable alternative standard for obtaining the reward for individuals for whom it is medically unadvisable or unreasonably difficult to meet the regular requirement of the program. The plan may seek verification (for example, from the employee’s physician) that is it unreasonably difficult or medically unadvisable for the employee to satisfy the plan’s regular requirement.

The plan must disclose, in all materials that describe the program, that there are alternative ways to obtain the program reward. The agency guidance suggests standard language that can be used to meet this requirement.

It is important to note that these requirements are for wellness programs that base a reward on the employee satisfying a standard related to a health factor. If satisfaction of a standard related to a health factor is not required — for example, if employees earn the reward simply by participating in the wellness program — the program is not subject to these five requirements. The guidance gives these examples of specific programs not subject to the five requirements:

  1. Reimbursing employees for all or part of the cost of membership in a fitness center.
  2. Providing a reward for participation rather than for outcomes.
  3. Encouraging preventive care by waiving the copayment or deductible for the cost of services, such as prenatal care or well-baby visits.
  4. Reimbursing employees for the cost of a smoking cessation program without regard to whether the employee actually quits smoking.
  5. Providing a reward to employees for attending a monthly health education seminar.

These new rules apply to plan years beginning on or after July 1, 2007. In the preamble to the final rules, the agencies note that in the past (before this final guidance was issued) they had not taken enforcement action against plans that simply were acting in good faith in designing their wellness initiatives. Now, with the publication of final guidance, “the nonenforcement policy ends” with the effective date of the final rules. Thus, this is a good time to review any wellness programs for compliance.

MAKE HEALTH CARE FSAs MORE COST-EFFECTIVE FOR EMPLOYERS

By Employment Resources

While Health Care Flexible Spending Accounts (FSAs) offer tax-saving benefits to employees, they also can provide tremendous advantages to employers that sponsor them. Salary-reduction contributions that employees make to an FSA are not subject to Social Security and Medicare (FICA) taxes. Thus, employers save their 7.65% FICA contribution on the dollars that employees contribute to an FSA. If FSA participation is high, FICA savings can be substantial. Even small amounts of savings are “true” savings, since a health care FSA can be a no-cost benefit for the employer to offer: Typically, an employer makes no contribution to the plan and can pass on any associated administrative costs to employees.

Health care FSAs offer employers strategic advantages, too. With seemingly ever-rising health care costs, implementation of a new health care FSA — or enhanced communication of an existing plan — can be used in tandem with health plan changes that require increased employee cost-sharing. Such communications can help employees see how FSAs can lessen the financial burden of higher premiums, co-payments, or deductibles. Offering a health care FSA also gives an employer a hiring advantage over competitors without one, a fact that will become more important as the economy improves and unemployment rates decrease.

So, from an employer’s perspective, is there any downside in offering a health care FSA? The one financial risk employers face from FSAs is the impact of an IRS regulation known as the “uniform coverage” or “insurance risk” rule. The rule requires that the entire annual election amount (reduced by any reimbursements already made) be available to a health care FSA participant at all times during the plan year. For example, if an FSA participant elects to contribute $600 to the plan, and contributions are made through monthly payroll deduction, in February the participant would have contributed $100. The participant submits a substantiated claim for $500. The claim is paid, and the participant quits. The plan is out $400.

IRS regulations do not permit plans to operate in a way that eliminates or substantially reduces this risk, but there are ways to moderate it, making the plan more effective for employers. First, however, consider how real the risk is for your workplace. Because employees make FSA contributions through payroll deduction, only terminating employees potentially present this type of risk to a plan. How high is your employee turnover? Unless turnover is an issue for an employer, the insurance risk rule is unlikely to present a significant problem.

Also remember that employees face their own risk as FSA participants, that of forfeitures. Amounts employees have elected to contribute to the plan cannot carry over to a subsequent plan year. Even small amounts unclaimed by participants can add up to offset any losses the plan suffers from terminating participants who have been “over-reimbursed.” This (in addition to the FICA savings discussed above) is another reason why it is in the employer’s interest to keep plan participation as high as possible. Briefly, techniques that can enhance participation include maintaining frequent and effective communications that show employees the value of participation; offering easy tools for employees to enroll or obtain information about the plan; and facilitating employees’ claim filing (this could include use of stored-value debit-type cards for employees to use in making their FSA-related purchases or payments).

Beyond these, simple ways to lessen the chances that a plan will suffer a large hit from a terminating employee include setting a maximum amount that an employee can contribute to the health care FSA; limiting reimbursable expenses to exclude some types of big-dollar, elective expenses over which an employee can readily control the timing (such as multiple pairs of prescription eyewear); and requiring a longer period of service for eligibility, since the highest turnover typically occurs among newest employees (note that while the law sets a maximum three-year period of service for eligibility, most plans require far less).

More extreme techniques to control the risk of loss include accelerating the frequency of contributions or requiring full-year participation (and withholding the balance of contributions due for the remainder of the plan year from all terminating participants). Such techniques should be considered more aggressive and fully explored before implementing; they are not necessary for most employers and are considered by some to stretch the legal limits of FSA operation.

Remember that design constraints on the plan might run counter to encouraging employee participation and, for the vast majority of employers, a plan with healthy participation will work effectively, both for the plan sponsor and participants.